Service Sector

Grievance & Jansunwai

Bring a complaint or a dispute to be heard. Tell us what happened in your own words.

If someone is in immediate danger

Do not use this form. Call +91 97170 20699 or come to any office straight away. Matters involving trafficking, a missing person or someone at risk are recorded by our staff in person, not through a website.

What happenedTell us in your own words

Write as much as you want, in English or Hindi. Nobody will summarise or shorten it — the officer who hears your case reads exactly what you wrote.

Who or which office is this about (Optional)

What kind of issue is this?

What are you asking us to do? (Optional)

The outcome you want. Without it we decide for you, and you may not get what you came for.

I have already reported this somewhere else

Identity document you are bringing (Optional)

Bring the original to the hearing. Telling us now saves being turned away at the door.

What kind of matter is this

Public grievanceA problem with a government office, a public service, or how you were treated.Consumer grievanceA problem with something you bought, a shop, or a service you paid for.

If you are not sure, choose either — we will pass it to the right unit.

How we reach you

Your name

Mobile number

We use this to tell you when your hearing is arranged.

Address (Optional)

Nearest office

DeclarationI confirm that what I have written is true to the best of my knowledge.

There is no charge for a hearing.